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  • 🔹 What is Kraken 3D Studios?
    Kraken 3D Studios is a creative studio specializing in high-quality 3D models for tabletop gaming, dioramas, and collectors. Our store offers digital STL files for 3D printing, allowing hobbyists and enthusiasts to bring our designs to life.
  • 🔹 Are the models physical or digital files?
    All products in our store are digital STL files for 3D printing. You will not receive physical items; instead, you'll download the files and print them yourself or use a third-party printing service.
  • 🔹 How can I purchase from the store?
    Simply browse our store, add the desired models to your cart, and proceed to checkout. Once the payment is confirmed, you’ll receive a download link for your files.
  • 🔹 Do I need an account to buy?
    No, you can check out as a guest. However, creating an account allows you to access your purchase history and re-download your files anytime.
  • 🔹 Can I modify the models?
    Yes, you can modify the models for personal use. However, modified versions cannot be resold, shared, or redistributed.
  • 🔹 Can I share or resell the STL files?
    No. Purchasing our models does not grant you redistribution rights. Sharing, reselling, or distributing the files (even modified versions) is strictly prohibited.
  • 🔹 Can I sell physical prints of the models?
    Our files are for personal use only. If you’re interested in selling physical prints, you must obtain a commercial license. Contact us for more details.
  • 🔹 I had a problem with the download, what should I do?
    If you experience issues downloading your files, try refreshing the page or checking your email for the download link. If the problem persists, contact our support team.
  • 🔹 The STL file has an error, how can I fix it?
    If a file is not loading correctly or has mesh issues, try using repair tools in your slicing software (such as Meshmixer or Lychee). If the issue persists, contact us, and we’ll help you resolve it.
  • 🔹 Can I contact support if I have questions about printing?
    Yes! While we don’t offer direct printing assistance, we can provide general tips and recommendations. Feel free to reach out with any questions.
  • 🔹 What payment methods do you accept?
    We accept credit/debit cards and PayPal. Other payment methods may be available depending on your region.
  • 🔹 How can I apply a discount code?
    At checkout, enter your discount code in the designated field and click "Apply" to see the updated total.
  • 🔹 Can I request a refund or cancel my purchase?
    Since our products are digital downloads, all sales are final, and we do not offer refunds. If you have any issues with your files, please contact our support team.
  • 🔹 Are the files protected against piracy?
    Yes, all our models are copyrighted. We actively monitor unauthorized distribution and take action against piracy to protect our work.
  • 🔹 What type of files will I receive after purchase?
    You will receive high-quality STL files optimized for 3D printing. Some models may also include pre-supported versions for easier printing.
  • 🔹 Do the files include supports for printing?
    Some models include pre-supported versions, while others may require manual support placement depending on your printer and settings. Check the product description for details.
  • 🔹 What scales are the models? Can I resize them?
    Most models are designed in 32mm scale (for tabletop gaming), but they can be resized in your slicing software to fit your needs.
  • 🔹 In which formats are the files available?
    All models come in STL format, which is compatible with most slicing software and 3D printers.
  • 🔹 How do I download the files after purchasing?
    After completing your purchase, you will receive a download link via email. If you have an account, you can also access your files from your order history.
  • 🔹 Are the files compatible with any 3D printer?
    Yes! Our files work with both FDM (filament) and resin (SLA/DLP) printers. Some models are optimized for resin printing due to fine details.

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